Frequently Asked Questions
Everything you need to know about your Frederick's of Hollywood® shopping experience.
What is your return policy for intimate apparel?
For hygiene reasons, panties, hosiery, and items sold as sets including these pieces are final sale. Bras and corsets may be returned within 30 days of purchase provided all original tags are attached and the garments are unworn.
How do I determine my correct bra size?
We provide a comprehensive Size Guide on every product page. We recommend measuring your ribcage for the band size and the fullest part of your bust for the cup size to ensure the perfect Hollywood fit.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected shipping method.
Is my packaging discreet?
We value your privacy. All orders are shipped in plain, unmarked packaging that does not explicitly mention the contents of the package.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay for flexible financing.